Returns & Exchanges
At APOL Singapore, we want to ensure your home office setup is perfect, which is why we offer a 14-day return and exchange window for all our ergonomic chairs and accessories. All returned items must be in original condition and packaging to qualify for a refund or swap.
Initiate Request
Contact our support team via our official website or email within 14 days of receiving your item to start the return process.
Quality Assessment
Provide clear photos or videos of the product to confirm it is in its original, unassembled condition and free from any damage.
Schedule Collection
Once approved, our logistics team will coordinate a pickup date from your residence, or you may drop it off at our designated service center.
Refund Processing
After our warehouse team verifies the returned unit, your refund will be processed back to your original payment method within 7 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing